Returns & Exchange Policy

At Suzain’s Pret, we believe every woman deserves a seamless shopping experience. Your satisfaction is our top priority, and we are committed to making returns and exchanges as simple and hassle-free as possible.

1. Easy Returns

We accept returns for items that meet the following conditions:

• Unused, unwashed, and in their original packaging
• All tags and labels intact
• Not part of a sale or customized order

To initiate a return, please contact our customer support team via email or WhatsApp within 7 days of delivery. Our team will guide you through the process.

2. Hassle-Free Exchanges

If your item does not fit or you want a different design, we offer easy exchanges:

• Exchanges are accepted within 7 days of delivery
• Ensure the item is unused, unwashed, and in original packaging
• Customers are responsible for return shipping, unless the item received was incorrect or damaged

3. Refund Policy

• Refunds are processed only after we receive and inspect the returned item
• Refunds will be credited to the original payment method
• Sale and customized items are non-refundable

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, we will:

• Offer a full refund or
• Send a replacement at no extra cost

Please contact us immediately with photos of the damaged or incorrect item to ensure quick resolution.

5. How to Contact Us for Returns and Exchanges

For all returns, exchanges, or questions regarding our policy:

• Email: suzainspret@gmail.com
• Phone/WhatsApp: 0336-1548669