FAQ's

Welcome to the Suzain’s Pret FAQ page. Here you will find answers to the most common questions about our online women’s clothing store in Pakistan, including orders, shipping, returns, sizing, and more. If you don’t find your question here, feel free to contact us directly.

Orders and Payments

Q: How do I place an order at Suzain’s Pret?
A: Orders can be placed directly through our official website. Browse our collections, select your items, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept multiple secure payment options including:

  • Credit and debit cards

  • Bank transfers

  • Cash on Delivery (COD) where available

Q: Can I cancel or modify my order after placing it?
A: Once an order is confirmed and payment is processed, it cannot be canceled or modified. Please double-check your order before completing checkout.

Shipping and Delivery

Q: Do you offer delivery across Pakistan?
A: Yes, we provide nationwide delivery within 3–7 business days.

Q: Do you offer international shipping?
A: Selected international shipping options are available. Delivery timelines and charges depend on the destination country.

Q: How can I track my order?
A: You will receive a tracking number via email or WhatsApp once your order is shipped.

Returns and Exchanges

Q: Can I return or exchange an item?
A: Exchanges are accepted within 7 days of delivery if the item is unused, unwashed, and in original packaging.

Q: Are sale or customized items returnable?
A: No, sale, discounted, or customized items are non-refundable and non-exchangeable.

Q: Who pays for shipping on exchanges?
A: Customers are responsible for shipping costs unless the item received was incorrect or damaged.

Sizing and Product Information

Q: How do I know my size?
A: Refer to our Size Guide page for accurate measurements. Each product page also provides sizing details.

Q: Are your outfits true to size?
A: Yes, our clothing is designed to fit comfortably. Consult our size guide if unsure.

Q: What fabrics do you use?
A: Our collections include luxury pret, casual fusion outfits, chiffon, cotton, and other high-quality fabrics.

General Questions

Q: Do you have a physical store?
A: No, Suzain’s Pret is a digital-only fashion brand, offering convenient online shopping.

Q: How can I contact Suzain’s Pret customer support?
A: Contact us via:

  • Email: suzainspret@gmail.com

  • Phone: 0336-1548669

Q: Do you restock sold-out items?
A: Popular items are restocked based on demand. Follow us on social media or subscribe to our newsletter for updates.

Security and Privacy

Q: Is shopping on Suzain’s Pret safe?
A: Yes, we use secure payment processing and data protection measures to ensure a safe shopping experience. See our Privacy Policy page for more details.